Graduate FAQs

Virtual Ceremony 

How can I watch my college or school's ceremony? 

The links to the college and school ceremonies can be found here

How can I watch the virtual program?

The university-wide ceremony with various caption options is available here

I’m in need of ASL interpretation for the virtual ceremonies. Who should I contact?

For American Sign Language interpretation, please contact MarloJo Scroggins, Associate Director, Services for Students with Disabilities at ssd@austin.utexas.edu

 

Diplomas and Regalia

How will I receive my diploma?

Diplomas will be mailed to graduates in early June to the permanent address in the student’s account. Students who wish to receive their diploma via FedEx should contact Diploma Services for important detailed instructions at diplomas@austin.utexas.edu before June 1st 

I’ve already ordered invitations and/or regalia. Will I get a refund?

As of April 1, 2020 all graduation regalia will be final sale, and is not eligible for return or exchange. All graduation regalia purchased before April 1, 2020, and in original packaging (unworn, unopened bag) is eligible for return for store credit only.

Customized invitations or announcements cannot be cancelled or refunded once the order is submitted. For reprint options please contact Signature Announcements at 1-888-830-8305 or CustomerService@SignatureA.com.

For new announcement orders, students can order a new version without the date, time, and location. Please visit the Co-Op for more information.

For further questions, contact the Co-Op at (800) 255-1896 or weborder@universitycoop.com

I've heard from fellow graduating seniors that they received a cap and tassel from UT, when can I expect to receive mine?

The caps and tassels were distributed to all students with 108 or more credit hours as of mid-April. The packages were mailed to the students' permanent address on file with the university on or around May 8, 2020. We do not have a tracking method for these packages. Unless a package is returned to the university as undeliverable, 

My permanent address on file is outdated/I haven't received it at either addresses on file with the university, can I still receive a cap and tassel?

Unfortunately, we are not able to offer replacement items. If your package is returned to the university due to non-delivery, we will contact you to arrange for shipping to your news address. 

I graduated in December 2019, but was planning to "walk" in the May 2020 commencement. Can I receive a cap and tassel?

Yes. Please contact universityevents@austin.utexas.edu with your address and UT EID and we will ship you these items. 

My cap and tassel arrived damaged, what can I do?

Please email universityevents@austin.utexas.edu

Was I supposed to receive honor cords along with my cap and tassel?

Honor cords were sent to all Honors Day scholars in a separate package. 

 

Additional FAQs

When will the postponed university-wide ceremony take place?

The university is considering several date options. More information will be shared as soon as plans are finalized.

Will family and friends be able to attend the postponed ceremony?

Yes! The intent is to provide a similar celebration to the annual spring commencement where friends and family can join in celebrating the graduates’ achievements.

Why was the decision made to postpone commencement?

The university is closely following public health updates as well as guidelines from the CDC officials. In light of ongoing restrictions around large gatherings, the university could not host a commencement ceremony that would bring tens of thousands of people to campus. While we are disappointed not to host the usual celebration of graduates, the health and safety of the UT community and its guests is the top priority.